# Orders

Duplify exports all essential order information from your Shopify store, including orders placed through your online store or any other connected sales channels. 

Each export includes details such as customer shipping addresses, purchased products, and order notes, ensuring you have all the information needed for efficient order processing and customer management.

## In this section

* [Exporting orders with Duplify](#exporting-orders-with-duplify)
  * [Order export limitations](#order-export-limitations)
* [Export events](#export-events)
  * [Order export events](#order-export-events)

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## Exporting orders with Duplify

When you select the **Orders** option in Duplify:

* The full order history from your source store is exported to your destination store.
* Each export includes all details associated with each order.
* You can choose to include metafields and metaobjects associated with your orders using the checkboxes.

#### Example

If a customer placed an order for multiple products with a shipping address and notes, exporting orders with Duplify transfers all of this information to your destination store, preserving order details for processing or reporting.

### Order export limitations

When exporting orders with Duplify, some order details may not be fully supported or may appear differently in the destination store. This is due to how Shopify handles certain data, such as refunds, fulfillment states, and third-party customizations.

* **Refunds**: Refunded or partially refunded orders are exported, but refund amounts aren’t recreated, so totals may differ.
* **Fulfillment status**: Orders with statuses like `In progress` or `On hold` are exported as `Unfulfilled`.
* **Subscriptions**: Subscription orders are exported, but ongoing subscription details (like billing schedules) aren’t exported.
* **Payment status (Due)**: Orders with a “due” payment status are exported without that status. Because the final balance hasn’t been settled, totals may differ in the destination store.
* **Shipping discounts**: Partial shipping discounts created by third-party apps aren’t included. Fully free shipping is supported. Orders are exported without these discounts.
* **Duties and import taxes**: Duties aren’t included in exported orders. The duty amount shows as an amount owed back to customer in the destination store.
* **Transaction IDs**: Payment transaction IDs aren’t exported for security reasons.

***

## Export events

Duplify tracks export events to determine the size of your store’s export. Each event represents one data item or file.

#### Order export events

* Each order exported counts as one export event.

For a full overview of how Duplify counts export events, see our [Export Events](/using-duplify/export-events.md) reference guide.


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