> For the complete documentation index, see [llms.txt](https://support.duplifyapp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.duplifyapp.com/account-management/billing-and-account.md).

# Billing and account

Learn about how the Duplify app is billed to you.

The Duplify app is billed on your regular recurring Shopify invoice, which you can access in your Shopify Admin under **Settings** > **Billing**.

### In this section <a href="#in-this-section" id="in-this-section"></a>

* [Understanding your plan and billing](#understanding-your-plan-and-billing)
  * [Billing cycle](#billing-cycle)
* [Cancelling and removing Duplify](#cancelling-your-subscription-and-removing-quiz-kit)

***

## Understanding your plan and billing <a href="#understanding-your-plan-and-billing" id="understanding-your-plan-and-billing"></a>

You can find information about the current plan or plan tier that you're on in your Duplify app's billing section. From the Duplify app menu, click **Billing**.

Learn more about Duplify's [pricing and plans](/getting-started/pricing-and-plans.md).

#### Billing cycle <a href="#billing-cycle" id="billing-cycle"></a>

The Duplify app is billed through Shopify. You can [learn more about how Shopify bills for app charges](https://help.shopify.com/en/manual/your-account/manage-billing/billing-charges/types-of-charges/third-party-charges/app-charges).

## Cancelling and removing Duplify <a href="#cancelling-your-subscription-and-removing-quiz-kit" id="cancelling-your-subscription-and-removing-quiz-kit"></a>

Cancelling your app subscription is as simple as uninstalling the app from your Shopify admin.

If you uninstall the app or cancel your plan, your data is kept for an additional **30 days** before being permanently deleted.

{% hint style="danger" %}
**Important**

After cancelling Duplify, **access to the app and your customer billing portal is** **revoked immediately.**

Download your data and invoices prior to deleting the app.&#x20;

If you've already uninstalled Duplify, then you can reach out to support for assistance: [`support@duplifyapp.com`](mailto:support@duplifyapp.com)
{% endhint %}

**Steps:**

1. From the Duplify app dashboard, click the ellipses (**`...`**) on the top-right hand of the page.
2. From the drop-down menu, click **Uninstall**.
3. Review the information, then click the drop-down to select a reason for uninstalling.
4. Share any feedback that you want, and then click **Uninstall**.

{% hint style="warning" %}
**Note**

If you've added any custom code, make sure you remove the code when you uninstall the app.
{% endhint %}


---

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