Billing and account
Learn about how the Duplify app is billed to you.
The Duplify app is billed on your regular recurring Shopify invoice, which you can access in your Shopify Admin under Settings > Billing.
In this section
Understanding your plan and billing
You can find information about the current plan or plan tier that you're on in your Duplify app's billing section. From the Duplify app menu, click Billing.
Learn more about Duplify's pricing and plans.
Billing cycle
The Duplify app is billed through Shopify. You can learn more about how Shopify bills for app charges.
Cancelling and removing Duplify
Cancelling your app subscription is as simple as uninstalling the app from your Shopify admin.
Steps:
From the Duplify app dashboard, click the ellipses (
...) on the top-right hand of the page.From the drop-down menu, click Uninstall.
Review the information, then click the drop-down to select a reason for uninstalling.
Share any feedback that you want, and then click Uninstall.
Note
If you've added any custom code, make sure you remove the code when you uninstall the app.
Note
After uninstalling Duplify, your billing customer portal access is automatically removed. Download your invoices prior to deleting the app.
If you've already uninstalled Duplify, then you can reach out to Duplify support for assistance: [email protected]
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